Common Problems & Errors
Q1: I failed to register Autel scanner. Why?
A1: The most common reason is the wrong register password (many people entered the register ID by mistake ).
Register password: 6-digit number can be found on device About interface.
Better provide us whole registration interface to tell what information you entered is wrong.
Q2: Autel can read fault code but cannot clear fault code?
A2: Autel reads the fault code., You need to get problem solved, otherwise the fault code still exists.
Q3: Autel does not work on my car?
A3: If cannot work on specific model or function, it can be software or operation issue. Please upload datalog to server with vehicle model, year, VIN code and problem.
If all car software fail to work, check physical connection, check main test cable and VCI connection.
If a specific software fail to work, check the related OBD connector or download and install this software again.
Q4: Communication failure. How do I know if it is caused by VCI or hardware connection?
1). Connection MaxiSys host with VCI via USB to check if it communicates.
2). Test more vehicles.
3). Test EOBD software
4). Change main test cable and VCI to make a comparison.
Q5: Hand-held Autel scanner ask to obtain authorization or give error SD Card dismatch?
A5: Language incorrect or SD card (Serial number does not match, take SD card from other machine).
1). Make sure language setting is correct.
2). Format SD card and use correct Autel ID (provide us S/N to get correct ID)
3). Usually download software, format SD card can solve the problem.
Q6: Maxisys has stopped, how to reflash maxisys system?
A6: Provide us your scanner S/N, we'll send you reflash file.
Please uncompress/unzip the files first, copy the folder "autel_factory" or "autel_factory_dev" to an empty TF card. Insert the TF card to the left side slot of Maxisys, restart the tool to flash the system.
Q7: How to get system log when strange system error occurs ?
A7: Restart the scanner to re-produce the problem, once the problem occurred, pls go to the home screen, click on MaxiTools button, click on the Start button, wait for it to finish, then click on Upload to send the log to Autel server. You can try this procedure several times to ensure we receive the complete logs.